{"id":578,"date":"2017-12-04T12:56:58","date_gmt":"2017-12-04T12:56:58","guid":{"rendered":"http:\/\/primam.com.br\/primamhelp\/?page_id=578"},"modified":"2022-07-19T18:23:20","modified_gmt":"2022-07-19T21:23:20","slug":"troca-devolucao","status":"publish","type":"page","link":"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/","title":{"rendered":"Troca\/ Devolu\u00e7\u00e3o"},"content":{"rendered":"<h2 style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Troca e Devolu\u00e7\u00e3o de Produtos<br \/>\n<\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-581 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/prevenda01.png\" alt=\"\" width=\"234\" height=\"81\" \/><em>Documento que consiste em visar um maior controle e gerenciamento das trocas\/ devolu\u00e7\u00f5es.<\/em><\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Par\u00e2metros para Consulta<\/span><br \/>\n<span style=\"font-family: arial, helvetica, sans-serif;\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-582\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev2.png\" alt=\"\" width=\"461\" height=\"401\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev2.png 461w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev2-300x261.png 300w\" sizes=\"auto, (max-width: 461px) 100vw, 461px\" \/><\/span><\/h4>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Pesquisar por:<\/strong>\u00a0O usu\u00e1rio pode pesquisar utilizando as op\u00e7\u00f5es: C\u00f3digo, Pedido\/ O.S ou O.F.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Tipo:<\/strong>\u00a0O usu\u00e1rio pode pesquisar por uma categoria especifica ou por Todos;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Per\u00edodo:<\/strong>\u00a0parametrizar o in\u00edcio e t\u00e9rmino;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Respons\u00e1vel:<\/strong>\u00a0O usu\u00e1rio pode adiciona a pesquisa um Respons\u00e1vel especifico;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Cliente:<\/strong>\u00a0O usu\u00e1rio pode adiciona a pesquisa um Cliente especifico;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Ap\u00f3s parametriza\u00e7\u00f5es:<\/strong>\u00a0Clicar em Confirmar\u00a0\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"18\" height=\"18\" \/>, para efetuar a consulta.<\/span><\/li>\n<\/ul>\n<h4 style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Nova Troca\/ Devolu\u00e7\u00e3o<\/span><br \/>\n<span style=\"font-family: arial, helvetica, sans-serif;\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-583\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev3.png\" alt=\"\" width=\"135\" height=\"37\" \/><\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Na janela de Par\u00e2metros para a Consulta da Troca\/ Devolu\u00e7\u00e3o ou na Barra de Ferramentas. Clique no \u00a0<em>Bot\u00e3o i<\/em><em>ncluir <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-862\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-novo.png\" alt=\"\" width=\"18\" height=\"18\" \/>.<\/em><\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Preenchimento da\u00a0 Troca\/ Devolu\u00e7\u00e3o<\/span><br \/>\n<span style=\"font-family: arial, helvetica, sans-serif;\"> Aba Dados da Troca\/Devolu\u00e7\u00e3o<\/span><br \/>\n<span style=\"font-family: arial, helvetica, sans-serif;\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-585\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev4.png\" alt=\"\" width=\"851\" height=\"499\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev4.png 851w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev4-300x176.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev4-768x450.png 768w\" sizes=\"auto, (max-width: 851px) 100vw, 851px\" \/><\/span><\/h4>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Tipo:<\/strong>\u00a0O documento pode ser de:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Devolu\u00e7\u00e3o:<\/strong> O clientes esta apenas devolvendo o produto;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Troca Normal:<\/strong> O cliente esta fazendo a troca do(s) produto(s) por outra mercadora;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Troca Garantia:<\/strong> Troca de um produtos por um id\u00eantico.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Respons\u00e1vel:\u00a0<\/strong>Indica o respons\u00e1vel pela Troca\/ Devolu\u00e7\u00e3o;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\"><strong>Almoxarifado de Entrada:<\/strong> Indica o almoxarifado que o item ir\u00e1 entrar.<\/span><\/li>\n<\/ul>\n<h4 style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Aba Itens Tipo Devolu\u00e7\u00e3o<\/span><br \/>\n<span style=\"font-family: arial, helvetica, sans-serif;\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-587\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev5.png\" alt=\"\" width=\"852\" height=\"175\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev5.png 852w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev5-300x62.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev5-768x158.png 768w\" sizes=\"auto, (max-width: 852px) 100vw, 852px\" \/><\/span><\/h4>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Clique no Bot\u00e3o Incluir\u00a0<em><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-862\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-novo.png\" alt=\"\" width=\"18\" height=\"18\" \/><\/em>\u00a0;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Escolha a origem da Troca\/ Devolu\u00e7\u00e3o:<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-588\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev6.png\" alt=\"\" width=\"471\" height=\"47\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev6.png 571w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev6-300x30.png 300w\" sizes=\"auto, (max-width: 471px) 100vw, 471px\" \/><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Selecione o(s) produto(s); e a quantidade da Troca\/ Devolu\u00e7\u00e3o;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Cliquei\u00a0em Confirmar\u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"18\" height=\"18\" \/>, para salvar o Documento.<\/span><\/li>\n<\/ul>\n<h4 style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Aba Itens Tipo Troca Normal\/ Troca Garantia<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-590 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev7.png\" alt=\"\" width=\"853\" height=\"376\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev7.png 853w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev7-300x132.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev7-768x339.png 768w\" sizes=\"auto, (max-width: 853px) 100vw, 853px\" \/><\/span><\/h4>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Clique no Bot\u00e3o Incluir, na aba <em>&#8220;Itens Troca\/ Devolu\u00e7\u00e3o (Entrada)&#8221;\u00a0;<\/em><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Escolha a origem da Troca\/ Devolu\u00e7\u00e3o:\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-588\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev6.png\" alt=\"\" width=\"471\" height=\"47\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev6.png 571w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev6-300x30.png 300w\" sizes=\"auto, (max-width: 471px) 100vw, 471px\" \/><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Selecione o(s) produto(s); e a quantidade da Troca\/ Devolu\u00e7\u00e3o;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Clique no Bot\u00e3o Incluir\u00a0<em><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-862\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-novo.png\" alt=\"\" width=\"18\" height=\"18\" \/><\/em>, na aba <em>&#8220;Itens Troca\/ Venda (Sa\u00edda)&#8221;\u00a0;<\/em><\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Selecione o(s) produto(s); e a quantidade ;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Cliquei\u00a0em Confirmar\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"18\" height=\"18\" \/>, para salvar o Documento.<\/span><\/li>\n<\/ul>\n<h4 style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Aprova\u00e7\u00e3o de Troca Devolu\u00e7\u00e3o<\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"font-family: arial, helvetica, sans-serif;\">Utilizando o par\u00e2metro de busca, encontre o documento na janela de Troca\/ Devolu\u00e7\u00e3o<\/span><br \/>\n<span style=\"font-family: arial, helvetica, sans-serif;\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-591\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev8.png\" alt=\"\" width=\"733\" height=\"66\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev8.png 733w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev8-300x27.png 300w\" sizes=\"auto, (max-width: 733px) 100vw, 733px\" \/><\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Clique no 2x documento ou 1x e uma no Bot\u00e3o Visualizar<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-430\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/10\/botao-visualizar.png\" alt=\"\" width=\"16\" height=\"18\" \/> , localizado na barra de ferramento;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Verifique se todos os dados da Troca\/ Devolu\u00e7\u00e3o est\u00e3o corretos,\u00a0 Clique em\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-325\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/10\/bot\u00e3o-liberar.png\" alt=\"\" width=\"19\" height=\"18\" \/>e na op\u00e7\u00e3o &#8220;Aprovar&#8221;;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Caso necessite de alguma altera\u00e7\u00e3o:Clique em\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-325\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/10\/bot\u00e3o-liberar.png\" alt=\"\" width=\"19\" height=\"18\" \/>e na op\u00e7\u00e3o &#8220;Voltar em Digita\u00e7\u00e3o&#8221;;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">E se o usu\u00e1rio n\u00e3o tem acesso a autorizar documentos,\u00a0Clique em\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-325\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/10\/bot\u00e3o-liberar.png\" alt=\"\" width=\"19\" height=\"18\" \/>e na op\u00e7\u00e3o &#8220;Solicitar Aprova\u00e7\u00e3o&#8221;;<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif;\">Ap\u00f3s &#8220;Aprovado&#8221; o Documento ele ir\u00e1 para o &#8220;<em>Caixa Devolu\u00e7\u00e3o&#8221;<\/em> para ser Faturado.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-592 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/trocadev9.png\" alt=\"\" width=\"213\" height=\"84\" \/><\/span><\/p>\n<p><span style=\"color: #ff0000;\"><strong>ATEN\u00c7\u00c3O : <\/strong><span style=\"color: #000000;\">No caso de devolu\u00e7\u00e3o de itens, dever\u00e1 ser observado na inclus\u00e3o do Documento gerador da Venda a ocorr\u00eancia de <strong>Descontos <\/strong>que a crit\u00e9rio da Empresa dever\u00e3o ser apontados na primeira Aba da Devolu\u00e7\u00e3o.<\/span><\/span><\/p>\n<p><span style=\"color: #ff0000;\"><span style=\"color: #000000;\">\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3500 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/05\/Devolucao.png\" alt=\"\" width=\"731\" height=\"134\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/05\/Devolucao.png 731w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/05\/Devolucao-300x55.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/05\/Devolucao-50x9.png 50w\" sizes=\"auto, (max-width: 731px) 100vw, 731px\" \/><\/span><\/span><\/p>\n<p>Estes descontos n\u00e3o ser\u00e3o lan\u00e7ados automaticamente, pois poder\u00e1 n\u00e3o ser devolvida a totalidade dos itens, ou os mesmos poder\u00e3o na devolu\u00e7\u00e3o apresentar avarias, ficando a crit\u00e9rio da Empresa o lan\u00e7amento dos descontos oferecidos.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3501\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/05\/Devolucao_1.png\" alt=\"\" width=\"983\" height=\"186\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/05\/Devolucao_1.png 983w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/05\/Devolucao_1-300x57.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/05\/Devolucao_1-768x145.png 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/05\/Devolucao_1-50x9.png 50w\" sizes=\"auto, (max-width: 983px) 100vw, 983px\" \/><\/p>\n<h3><strong>Devolu\u00e7\u00e3o Produto em Lote:<\/strong><\/h3>\n<p>Durante o processo de devolu\u00e7\u00e3o o usu\u00e1rio dever\u00e1 informar o Pedido, e em fun\u00e7\u00e3o dos itens constantes no mesmo ser\u00e1 solicitado a quantidade devolvida de cada item. No exemplo abaixo informamos a quantidade de 20 unidades.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3717 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao.jpg\" alt=\"\" width=\"798\" height=\"258\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao.jpg 860w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao-300x97.jpg 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao-768x248.jpg 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao-50x16.jpg 50w\" sizes=\"auto, (max-width: 798px) 100vw, 798px\" \/><\/p>\n<p>Em seguida clique em Confirmar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"24\" height=\"24\" \/>.<\/p>\n<p>Ser\u00e1 apresentada uma tela com as informa\u00e7\u00f5es sobre os itens, as quantidades os valores unit\u00e1rio e total. Ao lado direito uma informa\u00e7\u00e3o de Lote\/Validade.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3718 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_1.jpg\" alt=\"\" width=\"840\" height=\"265\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_1.jpg 1020w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_1-300x95.jpg 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_1-768x242.jpg 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_1-50x16.jpg 50w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/p>\n<p>Clique novamente em Confirmar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"24\" height=\"24\" \/><\/p>\n<p>Ap\u00f3s as confirma\u00e7\u00f5es ser\u00e1 apresentada a Tela de Itens Controlados por Lote e Validade<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3720 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_2.jpg\" alt=\"\" width=\"776\" height=\"455\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_2.jpg 813w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_2-300x176.jpg 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_2-768x451.jpg 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_2-50x29.jpg 50w\" sizes=\"auto, (max-width: 776px) 100vw, 776px\" \/><\/p>\n<p>Clique sobre a linha do Produto e clique no \u00edcone &#8220;Lote\/Val.&#8221; <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3721\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/Botao_lote_validade.jpg\" alt=\"\" width=\"53\" height=\"42\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/Botao_lote_validade.jpg 53w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/Botao_lote_validade-50x40.jpg 50w\" sizes=\"auto, (max-width: 53px) 100vw, 53px\" \/>.<\/p>\n<p>Ser\u00e3o apresentados na tela os Lotes\/Validades atualmente em Estoque. Caso seja um lote que n\u00e3o consta mais no estoque utilize o \u00edcone <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-862\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-novo.png\" alt=\"\" width=\"24\" height=\"24\" \/> para inserir um novo lote do produto.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3722 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_3.jpg\" alt=\"\" width=\"835\" height=\"272\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_3.jpg 972w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_3-300x98.jpg 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_3-768x250.jpg 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_3-50x16.jpg 50w\" sizes=\"auto, (max-width: 835px) 100vw, 835px\" \/><\/p>\n<p>Em nosso exemplo inclu\u00edmos 10 itens no lote 052201\u00a0 e 10 itens no lote 38593.<\/p>\n<p>Em seguida clique em Confirmar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"24\" height=\"24\" \/>. Ser\u00e1 apresentada uma tela de confirma\u00e7\u00e3o das informa\u00e7\u00f5es.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3723 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_4.jpg\" alt=\"\" width=\"754\" height=\"437\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_4.jpg 813w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_4-300x174.jpg 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_4-768x445.jpg 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_4-50x29.jpg 50w\" sizes=\"auto, (max-width: 754px) 100vw, 754px\" \/><\/p>\n<p>Verifique se as informa\u00e7\u00f5es est\u00e3o corretas e clique em Confirmar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"24\" height=\"24\" \/>.<\/p>\n<p>As informa\u00e7\u00f5es sobre a devolu\u00e7\u00e3o estar\u00e3o registradas no Cardex<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3724\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_5.jpg\" alt=\"\" width=\"846\" height=\"187\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_5.jpg 846w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_5-300x66.jpg 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_5-768x170.jpg 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/07\/troca_devolucao_5-50x11.jpg 50w\" sizes=\"auto, (max-width: 846px) 100vw, 846px\" \/><\/p>\n<p>Quer saber mais sobre Troca e Devolu\u00e7\u00e3o: <a href=\"https:\/\/primam.com.br\/primamhelp\/produto_cadastro\/\">https:\/\/primam.com.br\/primamhelp\/produto_cadastro\/<\/a><\/p>\n<p>Quer saber mais sobre Cardex : <a href=\"https:\/\/primam.com.br\/primamhelp\/cardex\/\">https:\/\/primam.com.br\/primamhelp\/cardex\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif;\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Troca e Devolu\u00e7\u00e3o de Produtos Documento que consiste em visar um maior controle e gerenciamento das trocas\/ devolu\u00e7\u00f5es. Par\u00e2metros para Consulta Pesquisar por:\u00a0O usu\u00e1rio pode pesquisar utilizando as op\u00e7\u00f5es: C\u00f3digo, Pedido\/ O.S ou O.F. Tipo:\u00a0O usu\u00e1rio pode pesquisar por uma categoria especifica ou por Todos; Per\u00edodo:\u00a0parametrizar o in\u00edcio e t\u00e9rmino; Respons\u00e1vel:\u00a0O usu\u00e1rio pode adiciona a [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"class_list":["post-578","page","type-page","status-publish","hentry"],"wppr_data":{"cwp_meta_box_check":"No"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Troca\/ Devolu\u00e7\u00e3o - Manual do ERP Primam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troca\/ Devolu\u00e7\u00e3o - Manual do ERP Primam\" \/>\n<meta property=\"og:description\" content=\"Troca e Devolu\u00e7\u00e3o de Produtos Documento que consiste em visar um maior controle e gerenciamento das trocas\/ devolu\u00e7\u00f5es. Par\u00e2metros para Consulta Pesquisar por:\u00a0O usu\u00e1rio pode pesquisar utilizando as op\u00e7\u00f5es: C\u00f3digo, Pedido\/ O.S ou O.F. Tipo:\u00a0O usu\u00e1rio pode pesquisar por uma categoria especifica ou por Todos; Per\u00edodo:\u00a0parametrizar o in\u00edcio e t\u00e9rmino; Respons\u00e1vel:\u00a0O usu\u00e1rio pode adiciona a [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/\" \/>\n<meta property=\"og:site_name\" content=\"Manual do ERP Primam\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-19T21:23:20+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/prevenda01.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/troca-devolucao\\\/\",\"url\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/troca-devolucao\\\/\",\"name\":\"Troca\\\/ Devolu\u00e7\u00e3o - Manual do ERP Primam\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/troca-devolucao\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/troca-devolucao\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/primam.com.br\\\/primamhelp\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/prevenda01.png\",\"datePublished\":\"2017-12-04T12:56:58+00:00\",\"dateModified\":\"2022-07-19T21:23:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/troca-devolucao\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/troca-devolucao\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/troca-devolucao\\\/#primaryimage\",\"url\":\"http:\\\/\\\/primam.com.br\\\/primamhelp\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/prevenda01.png\",\"contentUrl\":\"http:\\\/\\\/primam.com.br\\\/primamhelp\\\/wp-content\\\/uploads\\\/2017\\\/12\\\/prevenda01.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/troca-devolucao\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Troca\\\/ Devolu\u00e7\u00e3o\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/#website\",\"url\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/\",\"name\":\"Manual do ERP Primam\",\"description\":\"Innovae Brasil Engenharia de Software\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/primam.com.br\\\/primamhelp\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Troca\/ Devolu\u00e7\u00e3o - Manual do ERP Primam","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/","og_locale":"pt_BR","og_type":"article","og_title":"Troca\/ Devolu\u00e7\u00e3o - Manual do ERP Primam","og_description":"Troca e Devolu\u00e7\u00e3o de Produtos Documento que consiste em visar um maior controle e gerenciamento das trocas\/ devolu\u00e7\u00f5es. Par\u00e2metros para Consulta Pesquisar por:\u00a0O usu\u00e1rio pode pesquisar utilizando as op\u00e7\u00f5es: C\u00f3digo, Pedido\/ O.S ou O.F. Tipo:\u00a0O usu\u00e1rio pode pesquisar por uma categoria especifica ou por Todos; Per\u00edodo:\u00a0parametrizar o in\u00edcio e t\u00e9rmino; Respons\u00e1vel:\u00a0O usu\u00e1rio pode adiciona a [&hellip;]","og_url":"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/","og_site_name":"Manual do ERP Primam","article_modified_time":"2022-07-19T21:23:20+00:00","og_image":[{"url":"http:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/prevenda01.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. tempo de leitura":"11 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/","url":"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/","name":"Troca\/ Devolu\u00e7\u00e3o - Manual do ERP Primam","isPartOf":{"@id":"https:\/\/primam.com.br\/primamhelp\/#website"},"primaryImageOfPage":{"@id":"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/#primaryimage"},"image":{"@id":"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/#primaryimage"},"thumbnailUrl":"http:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/prevenda01.png","datePublished":"2017-12-04T12:56:58+00:00","dateModified":"2022-07-19T21:23:20+00:00","breadcrumb":{"@id":"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/#primaryimage","url":"http:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/prevenda01.png","contentUrl":"http:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2017\/12\/prevenda01.png"},{"@type":"BreadcrumbList","@id":"https:\/\/primam.com.br\/primamhelp\/troca-devolucao\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/primam.com.br\/primamhelp\/"},{"@type":"ListItem","position":2,"name":"Troca\/ Devolu\u00e7\u00e3o"}]},{"@type":"WebSite","@id":"https:\/\/primam.com.br\/primamhelp\/#website","url":"https:\/\/primam.com.br\/primamhelp\/","name":"Manual do ERP Primam","description":"Innovae Brasil Engenharia de Software","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/primam.com.br\/primamhelp\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"}]}},"_links":{"self":[{"href":"https:\/\/primam.com.br\/primamhelp\/wp-json\/wp\/v2\/pages\/578","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/primam.com.br\/primamhelp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/primam.com.br\/primamhelp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/primam.com.br\/primamhelp\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/primam.com.br\/primamhelp\/wp-json\/wp\/v2\/comments?post=578"}],"version-history":[{"count":16,"href":"https:\/\/primam.com.br\/primamhelp\/wp-json\/wp\/v2\/pages\/578\/revisions"}],"predecessor-version":[{"id":3727,"href":"https:\/\/primam.com.br\/primamhelp\/wp-json\/wp\/v2\/pages\/578\/revisions\/3727"}],"wp:attachment":[{"href":"https:\/\/primam.com.br\/primamhelp\/wp-json\/wp\/v2\/media?parent=578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}