{"id":6994,"date":"2025-12-10T09:43:29","date_gmt":"2025-12-10T12:43:29","guid":{"rendered":"https:\/\/primam.com.br\/primamhelp\/?page_id=6994"},"modified":"2025-12-10T15:06:20","modified_gmt":"2025-12-10T18:06:20","slug":"devolucao-de-compras","status":"publish","type":"page","link":"https:\/\/primam.com.br\/primamhelp\/devolucao-de-compras\/","title":{"rendered":"Devolu\u00e7\u00e3o de Compras"},"content":{"rendered":"<h3 style=\"text-align: center;\">Devolu\u00e7\u00e3o de Compras<\/h3>\n<p>As devolu\u00e7\u00f5es de Compra poder\u00e3o ser consultadas por C\u00f3digo, N\u00famero da Nota, Sequ\u00eancia da Nota ou por Respons\u00e1vel pela devolu\u00e7\u00e3o, Fornecedor, consultando as Compras e por situa\u00e7\u00e3o. Defina um per\u00edodo para pesquisa e clique em Confirmar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"24\" height=\"24\" \/>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-6995 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras.png\" alt=\"\" width=\"443\" height=\"430\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras.png 546w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras-300x291.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras-50x50.png 50w\" sizes=\"auto, (max-width: 443px) 100vw, 443px\" \/><\/p>\n<p>Para iniciar a devolu\u00e7\u00e3o de uma compra clique em <strong>Incluir\u00a0<\/strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-862\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-novo.png\" alt=\"\" width=\"24\" height=\"24\" \/>.\u00a0 Informe o Fornecedor da NF-e , clique em Confirmar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"24\" height=\"24\" \/>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-6998 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_1.png\" alt=\"\" width=\"501\" height=\"202\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_1.png 705w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_1-300x121.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_1-50x20.png 50w\" sizes=\"auto, (max-width: 501px) 100vw, 501px\" \/><\/p>\n<p>Em seguida informe qual as Compras deseja efetuar a devolu\u00e7\u00e3o, poder\u00e3o ser uma ou mais Compras desde que do mesmo fornecedor. Clique em Incluir para continuar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-862\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-novo.png\" alt=\"\" width=\"24\" height=\"24\" \/>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7000 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_2.png\" alt=\"\" width=\"609\" height=\"169\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_2.png 775w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_2-300x83.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_2-768x213.png 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_2-50x14.png 50w\" sizes=\"auto, (max-width: 609px) 100vw, 609px\" \/><\/p>\n<p>Caso n\u00e3o saiba o ID da Compra poder\u00e1 fazer consulta clicando no \u00edcone Pesquisar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-744\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/01\/bot\u00e3o-lupa.png\" alt=\"\" width=\"18\" height=\"18\" \/>.\u00a0 Selecione a(s) Nota(s) e clique em Selecionar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3235\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2021\/10\/Botao-Enviar.png\" alt=\"\" width=\"36\" height=\"31\" \/>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7001 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_3.png\" alt=\"\" width=\"686\" height=\"222\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_3.png 806w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_3-300x97.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_3-768x249.png 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_3-50x16.png 50w\" sizes=\"auto, (max-width: 686px) 100vw, 686px\" \/><\/p>\n<p>As informa\u00e7\u00f5es sobre a Nota Selecionada ser\u00e3o apresentadas na tela. Outras Notas poder\u00e3o ser adicionadas. Em seguida<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7003 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_4.png\" alt=\"\" width=\"708\" height=\"149\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_4.png 993w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_4-300x63.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_4-768x162.png 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_4-50x11.png 50w\" sizes=\"auto, (max-width: 708px) 100vw, 708px\" \/><\/p>\n<p>Em seguida clique na Aba Produtos e clique em Incluir <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-862\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-novo.png\" alt=\"\" width=\"19\" height=\"19\" \/>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7007 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_6.png\" alt=\"\" width=\"708\" height=\"149\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_6.png 993w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_6-300x63.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_6-768x162.png 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_6-50x11.png 50w\" sizes=\"auto, (max-width: 708px) 100vw, 708px\" \/><\/p>\n<p>Os Produtos que foram Recebidos na Nota Fiscal apontada no Menu Compras ser\u00e3o listados na Tela. Informe a Quantidade a ser <strong>Devolvida\u00a0<\/strong>e em seguida clique em Confirmar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"24\" height=\"24\" \/>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7009 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_7.png\" alt=\"\" width=\"700\" height=\"211\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_7.png 799w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_7-300x90.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_7-768x232.png 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_7-50x15.png 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>Ap\u00f3s o Lan\u00e7amento dos Produtos, todas as informa\u00e7\u00f5es para impress\u00e3o da Nota de Devolu\u00e7\u00e3o estar\u00e3o dispon\u00edveis para revis\u00e3o.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7011 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_8.png\" alt=\"\" width=\"716\" height=\"208\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_8.png 995w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_8-300x87.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_8-768x223.png 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_8-50x15.png 50w\" sizes=\"auto, (max-width: 716px) 100vw, 716px\" \/><\/p>\n<p>Em seguida\u00a0 clique em A\u00e7\u00f5es\u00a0 <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3827\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2022\/09\/Bot_Opcoes.jpg\" alt=\"\" width=\"36\" height=\"39\" \/>. Dependendo da Libera\u00e7\u00e3o dos acessos o usu\u00e1rio poder\u00e1 solicitar Aprova\u00e7\u00e3o ou Aprovar a Devolu\u00e7\u00e3o.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-7005 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_5.png\" alt=\"\" width=\"700\" height=\"204\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_5.png 738w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_5-300x87.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_5-50x15.png 50w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p>Ap\u00f3s lan\u00e7amento dos itens a devolver, Aprove a Devolu\u00e7\u00e3o e a op\u00e7\u00e3o para Gera\u00e7\u00e3o da Nota estar\u00e1 dispon\u00edvel no \u00edcone <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-7015\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/Botao_NFe-1.png\" alt=\"\" width=\"30\" height=\"34\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/Botao_NFe-1.png 155w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/Botao_NFe-1-44x50.png 44w\" sizes=\"auto, (max-width: 30px) 100vw, 30px\" \/>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7013 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_9.png\" alt=\"\" width=\"697\" height=\"202\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_9.png 991w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_9-300x87.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_9-768x222.png 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_9-50x14.png 50w\" sizes=\"auto, (max-width: 697px) 100vw, 697px\" \/><\/p>\n<p>Informe Finalidade e o CFOP. Clique em Confirmar <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-877\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2018\/02\/botao-salvar.png\" alt=\"\" width=\"24\" height=\"24\" \/>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7017 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_10.png\" alt=\"\" width=\"531\" height=\"334\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_10.png 637w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_10-300x189.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_10-50x31.png 50w\" sizes=\"auto, (max-width: 531px) 100vw, 531px\" \/><\/p>\n<p>A Nota Fiscal ser\u00e1 Gerada, Confira os dados e transmita a mesma.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-7018 aligncenter\" src=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_11.png\" alt=\"\" width=\"877\" height=\"664\" srcset=\"https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_11.png 1009w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_11-300x227.png 300w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_11-768x582.png 768w, https:\/\/primam.com.br\/primamhelp\/wp-content\/uploads\/2025\/12\/dev_compras_11-50x38.png 50w\" sizes=\"auto, (max-width: 877px) 100vw, 877px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Devolu\u00e7\u00e3o de Compras As devolu\u00e7\u00f5es de Compra poder\u00e3o ser consultadas por C\u00f3digo, N\u00famero da Nota, Sequ\u00eancia da Nota ou por Respons\u00e1vel pela devolu\u00e7\u00e3o, Fornecedor, consultando as Compras e por situa\u00e7\u00e3o. Defina um per\u00edodo para pesquisa e clique em Confirmar . Para iniciar a devolu\u00e7\u00e3o de uma compra clique em Incluir\u00a0.\u00a0 Informe o Fornecedor da NF-e [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"class_list":["post-6994","page","type-page","status-publish","hentry"],"wppr_data":{"cwp_meta_box_check":"No"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Devolu\u00e7\u00e3o de Compras - Manual do ERP Primam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/primam.com.br\/primamhelp\/devolucao-de-compras\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devolu\u00e7\u00e3o de Compras - Manual do ERP Primam\" \/>\n<meta property=\"og:description\" content=\"Devolu\u00e7\u00e3o de Compras As devolu\u00e7\u00f5es de Compra poder\u00e3o ser consultadas por C\u00f3digo, N\u00famero da Nota, Sequ\u00eancia da Nota ou por Respons\u00e1vel pela devolu\u00e7\u00e3o, Fornecedor, consultando as Compras e por situa\u00e7\u00e3o. Defina um per\u00edodo para pesquisa e clique em Confirmar . 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